BERLIN SCHONEFELD AIRPORT : Customer Satisfaction Survey

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BERLIN SCHONEFELD AIRPORT - Customer Satisfaction Survey

This BERLIN SCHONEFELD Airport Customer Questionnaire should take 4-5 minutes to complete, and please note that ONLY 1 entry per person is permitted - any duplicate entries will be deleted. ALL Questions require an answer - blank completion options are available where you have no personal experience to comment upon at BERLIN SCHONEFELD Airport.

Complete the Survey FULLY for a chance to win an Apple iPod ! Survey Draw Terms

START SURVEY HERE

1. How many times in the past 12 months have you used BERLIN SCHONEFELD AIRPORT ?

1-5 visits

6-12 visits

13+ visits

2. Please select which "experience" at BERLIN SCHONEFELD AIRPORT you are most familiar with.

	Departure & Arrival
	Departure only
	Arrival only
	Transit only Proceed to Question 4

3. Thinking about "Departure and Arrival" services, please tell us if standards were Above, Met or Below

your expectations of BERLIN SCHONEFELD AIRPORT in these categories ?

* Please answer ALL sections - select No Opinion if you have No Experience or No Opinion

Arrival & Departures	ABOVE my expectations	MET my expectations	BELOW my expectations	No Opinion
Check-in facilities
Premium check-in facilities
Self serve check-in
Baggage screening
Queuing for Security
Security screening efficiency
Queuing for Immigration
Immigration staff attitude
Fast Track facilities
Baggage Delivery times

4. Thinking about "Transit and Departure" facilities, please tell us if standards were Above, Met or Below

your expectations of BERLIN SCHONEFELD AIRPORT in these areas ?

* Please answer ALL sections - select No Opinion if you have No Experience or No Opinion

Transit & Departing	ABOVE my expectations	MET my expectations	BELOW my expectations	No Opinion
Walking distances
Connecting between Flights
Seating areas
Toilet facilities
Terminal cleanliness
Directions & signage
Quiet Zone / Rest area
Shower facilities
Transit Hotel / Day rooms
Flight Information screens
Airport PA announcements
Baggage trolley availability

5. Finally, looking at these "airside" facilities here, please tell us if standards were Above, Met or Below

your expectations of BERLIN SCHONEFELD AIRPORT in these areas ?

* Please answer ALL sections - select No Opinion if you have No Experience or No Opinion

Airside Facilities	ABOVE my expectations	MET my expectations	BELOW my expectations	No Opinion
Choice of Restaurants
Choice of Bars & cafes
Food & drink prices
Choice of tax-free shopping
Prices in tax free shops
Internet/WiFi availability
Entertainment options
Telephone / Fax services
ATM Cash machines
Smoking Lounges / Segregation
Airport Information Counter

6. What would you like to see improved at BERLIN SCHONEFELD AIRPORT ?

* This Question / Response is optional

7. How old are you ?

18-29 yrs
30-39 yrs
40-49 yrs
50-59 yrs
60+ yrs

8. What is your gender ?

Male

Female

9. Please enter your Nationality.

10. Please enter your e-mail address below.

* Answer required

Your e-mail address is for Survey verification purposes only - full privacy ruling is applied by Skytrax

IMPORTANT - only 1 entry per person is permitted

ISP details are logged. Multiple entries are deleted.

Click Submit ONCE only