Kiev Airport Customer Satisfaction Survey of Kiev Airport Product and Service standards

Kiev Airport Customer Survey

The Kiev Airport Customer Satisfaction Survey will take about 4-5 minutes to complete.

Every survey entry completed in full will be eligible our monthly prize draw - offering 1 lucky participant the chance to win an HP iPAQ 914c Handheld Smartphone. Only 1 entry per person is allowed.

WIN AN HP iPAQ SMARTPHONE

Survey Prize Draw Terms

Start the Kiev Airport Customer Satisfaction Survey here

1. How many times have you used Kiev Airport in the last 12 months ?

1-6 times

7-12 times

13+ times

Never

2. What has been your "typical" usage of Kiev Airport in the last 12 months ?

Departures & Arrivals

Departures only

Arrivals only

Transit

3. Do you enjoy the occasions when you use / have used Kiev Airport ?

Yes

Sometimes

Based upon your experience at Kiev Airport, we would ask you to provide your Satisfaction rating for the different items of Product and Service below.

* IMPORTANT Please Select Not Used option if you have not experienced or used an item listed

For multi-terminal airports, please add below the Terminal you are reviewing

* optional

4. TERMINAL COMFORT & AMENITIES	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Terminal Comfort & Seating facilities

b - Cleanliness of Public Areas

c - Standard of Washrooms / Showers

d - Quiet areas / Day rooms

e - Entertainment & Leisure choices

f - Internet & WiFi facilities

g - Nursery & Childrens playroom facilities

h - ATM Cash Machines


5. SECURITY & IMMIGRATION	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Security - Queuing times

b - Security - Staff Attitude & Courtesy

c - Immigration - Queuing times

d - Immigration - Staff Attitude & Courtesy


6. SHOPS, FOOD & BEVERAGES	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Selection of Shops

b - Prices charged in Shops

c - Staff Service in Shops

d - Choice of Food & Beverage outlets

e - Prices of Food & Beverage outlets

f - Staff Service at Food & Beverage outlets


7. GETTING AROUND	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Ease of Transit through Airport

b - Signage around Terminal areas

c - Boarding info / Flight screens

d - Ground transportation options

e - Speed of Baggage Delivery


8. GENERAL ITEMS	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Standard of Airport web site

b - Airport Customer Service counter

c - Friendliness of Airport staff

d - Airport staff language skills

9. What is your Age group ?

18-30 yrs

28-45 yrs

46-60 yrs

61 yrs+

10. What changes or improvements would you like to see at Kiev Airport ?

* answer is optional

11. Please select your Gender.

Male

Female

12. What is your Nationality ?

13. Please enter e-mail address :

* You must enter a VALID e-mail address, or survey entry will be rejected

Only 1 entry per person is permitted for this Kiev Airport survey