Karlsruhe/Baden-Baden Airport Customer Satisfaction Survey of Karlsruhe/Baden-Baden Airport Product and Service standards

Karlsruhe/Baden-Baden Airport Customer Survey

The Karlsruhe/Baden-Baden Airport Customer Satisfaction Survey will take about 4-5 minutes to complete.

Every survey entry completed in full will be eligible our monthly prize draw - offering 1 lucky participant the chance to win an HP iPAQ 914c Handheld Smartphone. Only 1 entry per person is allowed.

WIN AN HP iPAQ SMARTPHONE

Survey Prize Draw Terms

Start the Karlsruhe/Baden-Baden Airport Customer Satisfaction Survey here

1. How many times have you used Karlsruhe/Baden-Baden Airport in the last 12 months ?

1-6 times

7-12 times

13+ times

Never

2. What has been your "typical" usage of Karlsruhe/Baden-Baden Airport in the last 12 months ?

Departures & Arrivals

Departures only

Arrivals only

Transit

3. Do you enjoy the occasions when you use / have used Karlsruhe/Baden-Baden Airport ?

Yes

Sometimes

Based upon your experience at Karlsruhe/Baden-Baden Airport, we would ask you to provide your Satisfaction rating for the different items of Product and Service below.

* IMPORTANT Please Select Not Used option if you have not experienced or used an item listed

For multi-terminal airports, please add below the Terminal you are reviewing

* optional

4. TERMINAL COMFORT & AMENITIES	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Terminal Comfort & Seating facilities

b - Cleanliness of Public Areas

c - Standard of Washrooms / Showers

d - Quiet areas / Day rooms

e - Entertainment & Leisure choices

f - Internet & WiFi facilities

g - Nursery & Childrens playroom facilities

h - ATM Cash Machines


5. SECURITY & IMMIGRATION	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Security - Queuing times

b - Security - Staff Attitude & Courtesy

c - Immigration - Queuing times

d - Immigration - Staff Attitude & Courtesy


6. SHOPS, FOOD & BEVERAGES	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Selection of Shops

b - Prices charged in Shops

c - Staff Service in Shops

d - Choice of Food & Beverage outlets

e - Prices of Food & Beverage outlets

f - Staff Service at Food & Beverage outlets


7. GETTING AROUND	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Ease of Transit through Airport

b - Signage around Terminal areas

c - Boarding info / Flight screens

d - Ground transportation options

e - Speed of Baggage Delivery


8. GENERAL ITEMS	Excellent	Good	Fair	Poor	Very Poor	Not Used
a - Standard of Airport web site

b - Airport Customer Service counter

c - Friendliness of Airport staff

d - Airport staff language skills

9. What is your Age group ?

18-30 yrs

28-45 yrs

46-60 yrs

61 yrs+

10. What changes or improvements would you like to see at Karlsruhe/Baden-Baden Airport ?

* answer is optional

11. Please select your Gender.

Male

Female

12. What is your Nationality ?

13. Please enter e-mail address :

* You must enter a VALID e-mail address, or survey entry will be rejected

Only 1 entry per person is permitted for this Karlsruhe/Baden-Baden Airport survey