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BAHRAIN AIRPORT  -  Customer Satisfaction Survey



This BAHRAIN Airport Customer Satisfaction Questionnaire should take 4-5 minutes to complete.  ALL Questions require an answer - blank completion "n/a" options are available where you have no personal experience to comment upon at BAHRAIN Airport.

Complete ABC Airport Survey FULLY for a chance to WIN an Apple iPod !         Survey Draw


1. AIRPORT USAGE : How many times in the last 12 months have you visited ABC Airport

1-5 visits

6-12 visits

13+visits



Arrivals and Departures



2. CHECK-IN :  Facilities / Crowding & Queue Control

10

9

8

7

6

5

4

3

2

1

n/a


3. SECURITY SCREENING : Waiting Times / Queue Systems 

10

9

8

7

6

5

4

3

2

1

n/a


4. IMMIGRATION : Waiting Times / Queue Systems

10

9

8

7

6

5

4

3

2

1

n/a


5. IMMIGRATION : Staff Attitude

10

9

8

7

6

5

4

3

2

1

n/a


6. FAST-TRACK FACILITIES : Efficiency & Utility

10

9

8

7

6

5

4

3

2

1

n/a


7. BAGGAGE DELIVERY : Delivery Times & Efficiency

10

9

8

7

6

5

4

3

2

1

n/a



General Comfort Amenities and Facilities



8. WALKING DISTANCES : Around Landside areas / between connecting flights

10

9

8

7

6

5

4

3

2

1

n/a


9. SEATING AREAS : Seat Availability / Seating comfort

10

9

8

7

6

5

4

3

2

1

n/a


10. TERMINAL CLEANLINESS : Floors, Seats,

10

9

8

7

6

5

4

3

2

1

n/a


11. TOILET / WASHROOMS: Cleanliness, Location of Facilities

10

9

8

7

6

5

4

3

2

1

n/a


12. TERMINAL SIGNAGE: Signs, Flight Screens

10

9

8

7

6

5

4

3

2

1

n/a



Transit and Airside Amenities / Facilities



13. BARS / CAFES / FOOD OUTLETS : Choice & Location

10

9

8

7

6

5

4

3

2

1

n/a


14. BARS / CAFES / FOOD OUTLETS : Prices & Quality

10

9

8

7

6

5

4

3

2

1

n/a


15. TAX FREE SHOPPING : Selection of shops

10

9

8

7

6

5

4

3

2

1

n/a


16. TAX FREE SHOPPING : Prices of products

10

9

8

7

6

5

4

3

2

1

n/a


17. CONNECTIVITY : Public Internet / WiFi Availability

10

9

8

7

6

5

4

3

2

1

n/a


18. ENTERTAINMENT : Entertainment / Leisure options available

10

9

8

7

6

5

4

3

2

1

n/a



19. YOUR AGE : Please select your Age group below

18-29 yrs

30-39 yrs

40-49 yrs

50-50 yrs

60+ yrs

 



8.   What is your gender ?

Male   Female



9.   Please enter your Nationality.





10. Please enter your e-mail address below.

       * Answer required

Your e-mail address is for Survey verification purposes only - full privacy ruling is applied by Skytrax




IMPORTANT - only 1 entry per person is permitted 

ISP details are logged. Multiple entries are deleted. 



       Click Submit ONCE only

 





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